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Returns and service

Not satisfied

At Dehcos you can return an item free of charge within 14 days of receipt. Here you will find answers to all your questions about the conditions and you can easily request a return.

14 days cooling off period

Not satisfied with your purchase? There is a cooling off period of 14 days in which you can return the product without stating a reason, starting on the day you receive the product. From the time of reporting the return, you have 14 days to return the products. For hygienic reasons many of our products cannot be taken back after they are opened.

If you are unsure about purchasing a product because of, for example, sensitive skin or a possible allergy to certain ingredients, please contact us for advice before purchasing a product. Unfortunately, we cannot take back opened products that you want to return due to an allergic reaction due to hygiene reasons.

Returns

Do you want to return your order or an item? Then use our return form. If desired, you can also use the model form.

Please follow the rules below. This allows us to handle your return as smoothly as possible.

  • If you are returning the entire order, all the gifts received must also be returned. If you are sending back a part of the order, then all the gifts for which you are not eligible should be returned. If you do not send back the gifts or they are used, then we will charge for them.
  • We refund all payments, including any delivery costs we have charged for the returned product, as soon as possible but within 14 days following the day you report the return. We wait with your refund until we have received the product. We use the same payment method used for payment to make the refund. Unless you consent to another method. Did you pay for your order entirely or partly with a gift certificate (e.g. Dehcos Gift Card, VVV Cadeaubon, Fashion Cheque)? Then you will receive this (part) back as a Dehcos Gift Card. The refund is free of charge.
  • Costs for return shipment within the Netherlands are paid by us.

Costs for return shipment from countries other than the Netherlands are:

  • ... in case of defects and/or receiving the wrong product, borne by us;
  • ... in case of a mistake on your part, borne by you;
Exceptions

The right of withdrawal is excluded for products that cannot be returned for hygienic reasons once they have been opened. All returns are carefully inspected upon receipt.

  • Once the seal or packaging has been opened, the right of withdrawal expires. This also applies if a product has only been opened in order to smell it or briefly test it.
  • Cosmetics and make-up that show visible signs of use (such as a blunted pencil tip, make-up residue, or opened contents) cannot be accepted.
  • If a free gift is returned opened or used, the recommended retail price will be deducted from the amount to be refunded.
  • If a used product turns out not to be suitable for your skin or if you have made the wrong choice, this does not fall under the right of withdrawal.
  • If there is reason to believe that a product has been used or opened, we reserve the right to refuse the return shipment. In such cases, the purchase amount will not be refunded. Upon request, we can resend a refused return product to you; the costs for this will be at your expense and must be paid in advance. If you do not wish this, the product will be destroyed after 14 days.
  • Products that are opened and returned due to an allergic reaction unfortunately cannot be accepted for hygienic reasons. If you are in doubt about a product because of sensitive skin or a possible allergy to certain ingredients, please contact us for advice before making a purchase.
Complaints

It is of course not pleasant when you have a complaint about the service as you experienced it. Even so, we kindly request that you forward your complaint to the customer contact department. You can do this by e-mail, regular post and/or by phone.

Our staff in the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.

Our contact details:

Dehcos B.V.
Wilhelminastraat 19b
5991AX Baarlo Lb
Tel.: +31(0)77 - 711 4367
E-mail: [email protected]
Website: https://www.dehcos.nl

After receipt of your complaint, you will be sent a confirmation. We will respond to your complaint within 14 days of receiving it; should more time be required, we will keep you informed.

A complaint about a product, service or the service of the entrepreneur can also be submitted via a complaints form on the consumer page of the website of Stichting Webshop Keurmerk (https://www.keurmerk.info/nl/consumenten/klacht/) The complaint will then be sent both to the relevant entrepreneur and to Stichting Webshop Keurmerk.

Webshop Keurmerk will not treat a dispute or discontinue the handling, if the entrepreneur has been granted a suspension of payment, it has been declared bankrupt or has actually ended its business activities or the webshop has been suspended or canceled by Webshop Keurmerk.

A dispute will only be dealt with by Webshop Keurmerk if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.

No later than twelve months after the dispute arises, the dispute must be submitted in writing to Webshop Keurmerk.

It is also possible to register complaints via the European ODR platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage)