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Shipping & delivery
When can i expect my parcel?
If you order on workdays before 22:00, your parcel, provided all the items are in stock, will be sent out for delivery on the same day. Usually, the parcel will be delivered (within the Netherlands) on the following day. As soon as we have sent your parcel out for delivery, you will receive an e-mail with a track and trace code. With this you can see on the website of PostNL https://mijnpakket.postnl.nl/inbox what time you can expect the driver with your parcel delivery.
The delivery days of PostNL are as follows:
|Ordered before 22:00||1st Delivery||2nd Delivery|
Delivery time to Belgium & Germany is 1 - 3 working days. For all other countries, the delivery time is indicated with the shipping fees below.
All orders in the Netherlands, Belgium & Germany will be delivered to you free by PostNL. Returning your order from within the Netherlands is free. For all other countries, you pay the return shipping costs yourself in certain cases. See Returns and service for more information.
For customers from the Kingdom of Denmark (excluding the Faroe Islands and Greenland), Finland, France (including Corsica and Monaco), Greece, Hungary, Italy (excluding San Marino and Vatican City), Luxembourg, Norway, Austria, Poland, Slovenia, Slovakia, the Czech Republic, Spain (incl. Balearic Islands, excl. the Canary Islands), United Kingdom (incl. Northern Ireland, excl. Gibraltar and the Channel Islands), Sweden and Switzerland, we charge € 12.95 shipping fees. With an order of at least € 125.00, shipping to these countries is free. The delivery time to these countries is 2-4 working days.
All your purchases will be delivered by PostNL. PostNL is among the best in Europe when it comes to quality of domestic delivery times. The regular delivery days for PostNL are Tuesday through Saturday.
Parcels with a value over EUR 250 or outside the Netherlands are always sent with increased liability. These parcels can therefore not be left with the neighbours.
The below delivery options are for delivery within the netherlands only
Delivered during daytime with selected delivery time
Have your parcel delivered during the day on a date you choose.
Delivered in the evening with selected delivery time
Have your parcel delivered in the evening between 18:00 and 22:00 on a date you choose. The charge for this shipping method is € 1.25.
Pickup at PostNL location
Those who shop on the internet no longer have to stay at home to receive their packages. You can also choose directly when ordering to have your package delivered to a PostNL Post Office by choosing 'Collect from PostNL Location'. You then decide for yourself where and when you collect your order. For example, in the evening from the supermarket, or at one of the other PostNL Post Offices. You can choose from more than 2000 Post Offices that are located at accessible locations with long operating hours. There is always one near you. You can collect your parcel from a PostNL location starting at 15:00.
Early morning pickup at a PostNL location
If you choose early morning pickup, then you can collect your parcel starting at 09:00.
Pickup at our store
You can pick up your order the next day (on weekdays) after 12.00pm in our store. (Baarlo Lb, the Netherlands).
No delivery to neighbours
PostNL will only attempt to deliver the parcel to you. If you are not at home for the second attempt to deliver your parcel, you can collect the parcel with the message from PostNL from one of the PostNL Post Offices.
Not at home
If PostNL cannot deliver a parcel to you, then you will receive a message from PostNL. This message includes a 'not-at-home code'. With this code, you can make a choice on the website https://mijnpakket.postnl.nl/inbox for a second parcel delivery on a day, time and location that suits you better.
Collecting your parcel at a PostNL location
If you are not at home for the second attempt to deliver your parcel, you can collect the parcel with the message from PostNL from one of the PostNL Post Offices, usually the Post Office nearest you. You have two weeks' time to collect your parcel. After that, the shipment will be returned to us. When you go to collect your parcel, you must always identify yourself.
When collecting your parcel, you must always bring along valid identification.