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Frequently Asked Questions
We hope that we have made shopping online with Dehcos as easy for you as possible. Below you will find a list of the most frequently asked questions. Have you not been able to find an answer to your question, or can you not work it out on your own? Our customer service is happy to help.
When will my order be delivered?
If you place your order before 20:00, your parcel, provided all the items are in stock and within the Netherlands, will be delivered on the following day (except sunday). Delivery time to Belgium & Germany is 1 - 3 working days. For all other countries, the delivery time is indicated on the Shipping & delivery page.
Delivery times of products are stated with the products, if it turns out that this delivery time differs, we will contact you. Your order within the Netherlands or Belgium will be processed by PostNL, due to unforeseen circumstances it is possible that your order will be delayed, you can view the current status in the track & trace which you receive by email.
If you have not received a parcel 5 working days after receiving our shipment confirmation, you can contact our customer service at +31(0)77 - 711 4367 or by e-mail at [email protected]. We will then start an investigation into your shipment.
For delivery times for countries other than the Netherlands, see: Shipping & delivery.
Does Dehcos charge for delivery?
No, we do not charge any fees for delivery within the Netherlands & Belgium. For all other countries, see: Shipping & delivery.
What are the ways I can pay?
You can pay, among other ways, with iDEAL, by credit card & using PayPal. For all the payment options, see: Payment methods.
What should I do if my order is received defective or damaged?
Depending on the defect or damage, we will provide you with an appropriate solution. For more information, see: Returns and service.
Can I return my order?
Not satisfied with your purchase? There is a cooling off period of 14 days in which you can return the product without stating a reason, starting on the day you receive the product. From the time of reporting the return, you have 14 days to return the products. The product must be unused and, where possible, be returned in the original packaging. Still in doubt? Then contact us. For more information, see: Returns and service.
Can I return used articles?
Many of our products cannot be returned after use for hygienic reasons, as we can no longer sell them. If you have used such a product and are not satisfied, then contact us. We would like to hear why you are not satisfied, and a solution can often be found. For more information see: Returns and service.
No answer to your question?
We are happy to help you with answers to your questions. Choosing the right care products is not always easy; feel free to call or e-mail us for advice! Do you have a question about the status of your order, the delivery time or a return? Or if you have a complaint, do not hesitate to call or e-mail us directly. We will always try to offer you an appropriate solution.
Our customer service is available on workdays from 9:00h - 12:00h and 13:00h - 17:00h. Our customer service is closed on Sundays and public holidays.
Dehcos B.V.
Wilhelminastraat 19b
5991AX Baarlo Lb
the Netherlands
+31(0)77 - 711 4367
[email protected]
CoC: 72983426
VAT Number: NL859308807B01